You have to spend that one‑on‑one time, ask a lot of questions, and listen. “You have to know what’s important to people. “You have to understand what other people care about if you want to effectively engage in a conversation around race, what you’re trying to accomplish, and how you want to create a more inclusive and diverse environment,” she says.
She stresses the value of meeting people on an individual level and inviting the unvarnished truth.
#Apple web design software 2017 series#
From roundtable series to open conversations with individuals, Lajuan is extensively involved in inclusion and diversity, including as an executive sponsor for at the Elk Grove campus. I tell my team: Be that person that takes us on another track because you’ve thought of a better way.īuilding an equitable workplace takes more than one-off efforts. quote by Lajuan We have a global community that’s so diverse in thinking and talent. She steps up to make inclusivity part of the Apple identity by focusing on creating equity across teams and connecting every positive intention to a deeper purpose. With 21 years at Apple, Lajuan leads internal phone tech support, vendor management, and regional quality organization for AppleCare in the Americas. Lajuan turns open conversations into meaningful actions. Recently, people and communities across Apple have helped shape our internal inclusion and diversity strategy, the Racial Equity and Justice Initiative, and new product innovations like the Black Unity watch band. Their voices and ideas drive innovation in everything we do - from informing racial justice initiatives to the inclusive benefits that support employees of all backgrounds through every life stage. Our people are at the heart of our progress. Inclusion and diversity measures are built into our annual review process for every leader, including those at the highest levels of the company, to create consistency in how we drive and track progress. Plans are reviewed and progress is tracked. And managers are offered expert-led courses to support their ongoing education on topics including race and justice, allyship, and more. Apple’s more than 15,000 managers take training on unconscious bias and inclusive leadership. Holding ourselves accountable for progress.įrom hiring to development and engagement, we’re making sure every part of Apple is increasing inclusion and representation.Īll managers take inclusive leadership training.Įquitable, inclusive experiences for all employees begin with equipping our leaders with the resources they need.
And we are listening to employee feedback, amplifying underrepresented voices, and taking action to meet our teams’ needs. Accountability measures across the company allow us to track progress and build a foundation for lasting and durable change.